Each agent is a configurable capability with duties, tools and knowledge
of its own. Use them individually, or Cybella combines them into a
coordinated system built around how your company works, run by an AI
Business Manager.
Example: a coordinated commercial system
Sales + Marketing + Research + Executive Assistant + Analytics, run
by the AI Business Manager as one system: leads researched, outreach
drafted and sent, replies handled, meetings booked, the CRM kept
current, and a weekly report on all of it.
Coordinator
AI Business Manager
Learns how your business operates, identifies bottlenecks, and turns your goals into a coordinated plan for the team.
How this helps your business
Keeps every worker focused on the right priorities, routes exceptions and approvals to you, and reports what is working.
Key capabilities
Business discovery and workflow mapping
Worker recommendations and deployment planning
Cross-worker delegation and priority management
Performance tracking, briefings, and risk detection
Specialist
Receptionist
Handles calls, SMS, WhatsApp, and web chat while explaining services, pricing, policies, and availability.
How this helps your business
Makes sure customers get an immediate answer and a confirmed appointment without tying up your team.
Key capabilities
Phone, chat, and multilingual FAQs
Booking, rescheduling, and cancellations
Reminders, deposits, and waitlists
Human transfer and spam filtering
Specialist
Customer Support
Resolves customer questions from approved policies and account context across your support channels.
How this helps your business
Shortens response times, keeps answers consistent and sourced, and catches unhappy or at-risk customers before they leave.
Key capabilities
Ticket triage and knowledge-base answers
Order status, returns, and troubleshooting
Escalation, sentiment, and SLA priority
Renewal, review, and win-back follow-up
Specialist
Sales
Finds and researches prospects, qualifies inbound leads, and prepares personalized, approved outreach.
How this helps your business
Keeps the pipeline moving so good leads are researched, contacted, booked, and recorded without missed follow-ups.
Key capabilities
Ideal-customer profiles and prospect research
Lead enrichment, deduplication, and scoring
Personalized outreach and objection handling
Meeting booking, CRM updates, and proposals
Specialist
Marketing
Plans and creates campaigns across social, email, web, search, and promotions while following your brand voice.
How this helps your business
Gives the business a steady stream of approved, on-brand marketing, reviews the page those campaigns land on, and shows which of them drive results.
Key capabilities
Marketing strategy and content planning
Social, email, SEO, AEO, and website copy
Evidence-based SEO/AEO page audits and implementation-ready improvements
Campaign scheduling and approval workflows
First-impression site reviews and conversion fixes